Service, Shmervice

Here is the text of a letter I’ve just sent to the nice people at Amazon UK complaining about their "fulfilment partner";

Terrible delivery service from DHL. My orders to date have come through Royal Mail and I have not had a problem. If I haven’t been there to receive a parcel in person it is held at a local post depot and it’s a simple matter to pick it up.

For some reason this package has come via DHL and they still haven’t managed to successfully deliver it. I was out when the delivery was initially made and the only real option they left me with was for it to be re-delivered (and I had to wait at least two working days for the re-deliver). After waiting in all day (because they couldn’t arrange a delivery time other than between 9 and 5) there was no sign of my parcel. I contacted them and they informed me that the parcel was still in their depot as they had not actually scheduled the re-delivery.

I’ve now got the joyful lottery of waiting in all day on Tuesday to see if they can be bothered to deliver my goods to me. I would complain directly to DHL but they would probably lose it. Can I suggest you revert to using the Royal Mail as soon as possible.

What I didn’t mention is the terrible customer service I got from the former Jordan sponsors. I phoned the number on the card they left and was told that they couldn’t help me as they only arranged pickups and re-deliveries. I had to call another number to arrange a re-re-delivery. Twunts.